Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Ping X collects, uses and protects personal information when you visit pingxbox.com, contact us, submit an enquiry, purchase a product or communicate with us through email, phone, WhatsApp or other supported channels.

1. Who we are

Ping X is operated by:

PINGSAT
Trading as: Ping X
Website: pingxbox.com
Email: chat@pingxbox.com
Phone / WhatsApp: +353 85 172 7836
Business address: Longford Town, Co Longford

For data-protection purposes, we are the data controller responsible for the personal data described in this policy.

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name

• email address

• telephone number

• delivery or billing address

• order or transaction information

• business name and reseller information

• messages or enquiries you send us

• product-support information

• information you provide through website forms

• technical information such as IP address, browser type and website usage data where applicable

We only collect information that is relevant to the purpose for which it is required.

3. How we use your information

We may use personal information to:

• respond to enquiries

• process and fulfil orders

• arrange delivery or collection

• provide customer support

• deal with returns, refunds or warranty queries

• respond to reseller or trade enquiries

• maintain business and accounting records

• improve our website and customer service

• protect against fraud, misuse or security issues

• comply with legal, tax or regulatory obligations

4. Legal basis for processing

Depending on the circumstances, we may process personal data because:

• it is necessary to take steps requested by you before entering into a contract

• it is necessary to fulfil a contract with you, such as supplying and delivering an order

• we have a legal obligation to retain or process certain information

• we have a legitimate business interest, such as responding to customer enquiries, maintaining records or protecting our business

• you have given consent, where consent is specifically required

Where we rely on consent, you may withdraw that consent at any time.

5. Payments

Where payment is made through a third-party payment provider, that provider may process payment and transaction information under its own privacy terms.

We do not need to store full payment-card details unless specifically required by the payment method being used.

6. Sharing your information

We do not sell personal information.

We may share limited personal data where necessary with organisations that help us operate the business, such as:

• delivery and courier companies

• payment providers

• website hosting and technical service providers

• email or communications providers

• accountants or professional advisers

• regulators, Revenue, law enforcement or other authorities where legally required

We only share information where there is a legitimate business or legal reason to do so.

7. WhatsApp and other communications

If you contact Ping X through WhatsApp, email, social media or another third-party communications service, information may also be processed by the provider of that service under its own privacy policy.

We use these services to respond to enquiries, support customers and communicate about orders or products.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax or warranty obligations.

For example:

• general enquiries may be deleted when they are no longer needed

• order and transaction records may be retained for the period required for accounting, tax and legal purposes

• reseller information may be retained while there is an active or potential business relationship

Retention periods may vary depending on the type of information involved.

9. Your data-protection rights

Under applicable data-protection law, you may have rights including:

• access to personal data we hold about you

• correction of inaccurate information

• deletion of personal data in appropriate circumstances

• restriction of processing

• objection to certain processing

• data portability where applicable

• withdrawal of consent where processing is based on consent

To exercise any of these rights, contact:

chat@pingxbox.com

We may need to verify your identity before acting on a request.

The Irish Data Protection Commission confirms that organisations should inform people about these rights and how their personal data is being processed.

10. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Data Protection Commission of Ireland.

11. Cookies

Our website may use cookies or similar technologies.

Cookies that are strictly necessary for the website to operate may be used without consent. Where we use non-essential cookies, such as analytics, advertising or tracking cookies, consent should be obtained before those cookies are placed. The Irish Data Protection Commission specifically states that analytics and advertising/tracking cookies generally require consent.

Where applicable, visitors will be given options to accept, reject or manage non-essential cookies.

12. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

13. International data transfers

Some service providers we use may process data outside Ireland or the European Economic Area.

Where this occurs, we will rely on appropriate safeguards required under applicable data-protection law.

14. Links to other websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties. You should review their own privacy policies before providing personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will always be published on pingxbox.com with the updated date shown above.

16. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Ping X
Email: chat@pingxbox.com
Website: pingxbox.com