Refund & Returns Policy

Last updated: September 2026

At Ping X, we want customers to be happy with their purchase. This policy explains your rights when purchasing a Ping X device online, by telephone or through another distance-selling method.

Order Cancellation

When purchasing online or remotely, consumers generally have the right to cancel their order within 14 days of receiving the goods, without having to provide a reason.

If you wish to cancel your purchase, please contact us within this 14-day period.

Once you have notified us of your decision to cancel, you then have a further 14 days to return the product.

Please contact us before returning any item so that we can provide the appropriate return instructions.

Email: chat@pingxbox.com

Condition of Returned Products

Customers may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functionality.

Returned products should, where possible, be returned in their original packaging together with the remote control, power supply, cables, manuals and any other accessories originally supplied.

Please take reasonable care of the product while it is in your possession.

If a product has been handled or used beyond what would reasonably be necessary to inspect it, and this results in a reduction in its value, we reserve the right to make an appropriate deduction from the refund to reflect that diminished value.

This may include products that have been damaged, excessively used, modified or returned with missing accessories or packaging.

Return Postage

For a standard change-of-mind return, the customer is responsible for the cost of returning the product to us.

We recommend using a tracked delivery service, as the customer remains responsible for the returned goods until they are received by us.

Where goods are being returned because they are faulty or not as described, return costs will be handled in accordance with your statutory consumer rights.

Refunds

Once the returned product has been received and inspected, we will process any refund due without unnecessary delay.

We may withhold the refund until we have received the goods back or until you provide evidence that they have been returned, whichever occurs first.

Where the right to cancel applies, the refund will include the price paid for the product and the cost of our standard delivery option. Additional delivery costs resulting from a more expensive delivery method selected by the customer are not necessarily refundable.

Refunds will normally be made using the same payment method used for the original purchase unless another method has been agreed.

No additional fee will be charged for processing the refund.

Faulty or Damaged Products

Your statutory consumer rights are separate from your right to change your mind and are not affected by this policy.

If your Ping X device arrives damaged, is faulty or is not as described, please contact us as soon as possible so that we can resolve the issue.

Where possible, we ask that visible shipping damage, missing items or breakages are reported within 24 hours of delivery. This helps us investigate delivery problems quickly, but it does not affect your statutory consumer rights.

Please provide your order or transaction details and, where appropriate, photographs or other information that may help us assess the issue.

Items Included With Your Return

When returning a Ping X device, please ensure that all items originally supplied with the product are returned, including the device, remote control, power supply, cables and accessories.

Missing or damaged items may result in an appropriate deduction where they reduce the value of the returned product.

Third-Party Apps and Services

Ping X is sold as a device only.

We do not supply a TV service, television channels or third-party paid content as part of the device purchase.

Third-party applications and services may change, become unavailable or require separate subscriptions. The availability of a particular third-party application does not form a guarantee that the application or service will remain available indefinitely.

Contact Us

For cancellations, returns or refund enquiries, please contact:

Ping X
Email: chat@pingxbox.com
Website: pingxbox.com

Please include your order number, transaction reference or other proof of purchase when contacting us.